Extremely poor service

I am extremely disappointed with the service received from Cielo, with regards to a return and refund. I'm sitting with the items for over a week now, with no confirmed arrangement to collect the items so my refund can be processed. I have read the reviews from other clients and see the very same poor service. This is unacceptable. It's extremely unfortunate that I have spent my money at a store that doesn't appreciate their clients at all. The customer service centre or the store staff don't return calls, or provide any progress on the refund. I certainly will not purchase from Cielo again in the future.