Extremely Poor Customer service from Cielo online ordering team ,,,, do

if i could i would have given a 0 star rating .Sadly after many really good experience with buying various items at Cielo over a number of years, we have received the worst service imaginable. specifically from the online ordering team Faieka Davids and Emmerentia Bearschank. we ordered a modular couch on the 8th of July 2025. At the time of the order Faieka confirmed all modules were available. we then receiving confirmation that the order was being master guarded on the 14th of July once compete it would be dispatched, and i should await couriers contacting me shortly to arrange delivery. after hearing nothing i followed up again on the 24th of July as this was close to the committed 7-14 days Cielo advertises for delivery , i was told my order had been placed on backorder and was no longer available to deliver. I requested information on how an order completed master guarded and ready for delivery could be placed on backorder but till today have no logical answer. the Cielo team then told me they would expedite a new order and have it available by the 8th of August to be shipped . i followed up on the 8th with Faieka again and was told they had received the order but not allocated it in their system. still no shipping details no proactive communication ....... poor poor service and one has to question the honesty of the information received .... 1 Month later and still no delivery plan confirmation that the set is master guarded and available for shipping . don't order online !!!