HS
Herman S
1 reviews | Active since Jan 2018
14 Oct 2024, 12:28
Extremely poor customer service.
Furniture that were bought already on 09/08/2024, at an expensive price, was only delivered on 11/10/2024, after it was delayed on two occasions. No communication whatsoever from their side towards clients, but only apologies whenever there was an enquiry from our side. They even confirmed delivery in November on the day before they deliver. And that after there were already two months installments paid on our account. Very poor customer service, they are ONLY interested in your money.
Helpful (0)
Replies (1)0
Replies (1)Cielo's replyOfficial
14 Oct 2024, 14:10Dear Herman,
Thank you for bringing this to our attention.
We are sincerely sorry for the delay in receiving your order.
This is not the level of service we strive to deliver.
Please note we are looking into your query.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention.
We are sincerely sorry for the delay in receiving your order.
This is not the level of service we strive to deliver.
Please note we are looking into your query.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team.
Cielo's reply14 Oct 2024, 14:10
Official
Dear Herman,
Thank you for bringing this to our attention.
We are sincerely sorry for the delay in receiving your order.
This is not the level of service we strive to deliver.
Please note we are looking into your query.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention.
We are sincerely sorry for the delay in receiving your order.
This is not the level of service we strive to deliver.
Please note we are looking into your query.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team.
