EB
Els B
1 reviews | Active since Jan 2022
29 Jul 2023, 09:33
Extremely disappointed
I am really disappointed with the service i got when i wanted to exchange my coaches to more expensive ones and add additional stuff. I would prefer that a manager calls me to discuss my issues, before i escalate this matter further on social media
Helpful (0)
Replies (2)0
Replies (2)
Cielo's replyOfficial
31 Jul 2023, 12:56Good day Els
Thank you for taking my call.
We apologise for the inconvenience caused. As discussed, you visited the Brooklyn showroom on Saturday to discuss a quick resolution. We will be sending you an email confirmation soon on the way forward.
Kind regards
Cielo Customer Care
Thank you for taking my call.
We apologise for the inconvenience caused. As discussed, you visited the Brooklyn showroom on Saturday to discuss a quick resolution. We will be sending you an email confirmation soon on the way forward.
Kind regards
Cielo Customer Care
Cielo's reply31 Jul 2023, 12:56
Official
Good day Els
Thank you for taking my call.
We apologise for the inconvenience caused. As discussed, you visited the Brooklyn showroom on Saturday to discuss a quick resolution. We will be sending you an email confirmation soon on the way forward.
Kind regards
Cielo Customer Care
Thank you for taking my call.
We apologise for the inconvenience caused. As discussed, you visited the Brooklyn showroom on Saturday to discuss a quick resolution. We will be sending you an email confirmation soon on the way forward.
Kind regards
Cielo Customer Care
EB
Els B's updateReviewer Update
08 Aug 2023, 20:55A QUICK solution??? We are 2 weeks further and the pathetic service only gets worse!!! I STiLL did not receive my coaches, as Yonela was incapable to send me a correct invoice again!!! Remember last time when i inquired about my invoice i got reply: mam, just make the sums and you wil see it all makes up!!
So now i decided just to PAY her invoice, but then Cielo realised the invoice was wrong and i was charged too little, SO my order os placed on hold untill Cielo finds a solution how to settle the invoice, as coming to me and admit the invoice lady os clearly USELESS was not an option!! But WHO is punished at the end of the journey???? Not the ARROGANT customer lady who asks me to ‘do my sums’!!!! No it is me!!! The entire order process out on hold for a discrepancy of R 2000 because of Cielos mistake, but they have R 30 000 value of MY coaches in their possession!!!! If this was a small independent furriture shop, i maybe still could have compassion, but one of the LEADING furniture shops in the country???????
Branch manager tried to apologise a 100times, now WHAT am i with an apology here????
My hide which first was sold also because of incompetence of Yonela, was found in another branch and i was informed by Anthony as well as Jacky that it would be at Brooklyn branch by last Friday….. thatbwad the last i heard about it, it is NOT delivered until today!!!
How do you expect your sales people to so a proper job????
Anthony definitely deserves a medal!!! Not ONCE he showed the slighted sign of irritation and continued going out of his way to help me!!!! But i am afraid Yonela makes it impossible…… just a pitty that i was the punished one and she walks away free………
So now i decided just to PAY her invoice, but then Cielo realised the invoice was wrong and i was charged too little, SO my order os placed on hold untill Cielo finds a solution how to settle the invoice, as coming to me and admit the invoice lady os clearly USELESS was not an option!! But WHO is punished at the end of the journey???? Not the ARROGANT customer lady who asks me to ‘do my sums’!!!! No it is me!!! The entire order process out on hold for a discrepancy of R 2000 because of Cielos mistake, but they have R 30 000 value of MY coaches in their possession!!!! If this was a small independent furriture shop, i maybe still could have compassion, but one of the LEADING furniture shops in the country???????
Branch manager tried to apologise a 100times, now WHAT am i with an apology here????
My hide which first was sold also because of incompetence of Yonela, was found in another branch and i was informed by Anthony as well as Jacky that it would be at Brooklyn branch by last Friday….. thatbwad the last i heard about it, it is NOT delivered until today!!!
How do you expect your sales people to so a proper job????
Anthony definitely deserves a medal!!! Not ONCE he showed the slighted sign of irritation and continued going out of his way to help me!!!! But i am afraid Yonela makes it impossible…… just a pitty that i was the punished one and she walks away free………
EB
Els B's update08 Aug 2023, 20:55
Reviewer Update
A QUICK solution??? We are 2 weeks further and the pathetic service only gets worse!!! I STiLL did not receive my coaches, as Yonela was incapable to send me a correct invoice again!!! Remember last time when i inquired about my invoice i got reply: mam, just make the sums and you wil see it all makes up!!
So now i decided just to PAY her invoice, but then Cielo realised the invoice was wrong and i was charged too little, SO my order os placed on hold untill Cielo finds a solution how to settle the invoice, as coming to me and admit the invoice lady os clearly USELESS was not an option!! But WHO is punished at the end of the journey???? Not the ARROGANT customer lady who asks me to ‘do my sums’!!!! No it is me!!! The entire order process out on hold for a discrepancy of R 2000 because of Cielos mistake, but they have R 30 000 value of MY coaches in their possession!!!! If this was a small independent furriture shop, i maybe still could have compassion, but one of the LEADING furniture shops in the country???????
Branch manager tried to apologise a 100times, now WHAT am i with an apology here????
My hide which first was sold also because of incompetence of Yonela, was found in another branch and i was informed by Anthony as well as Jacky that it would be at Brooklyn branch by last Friday….. thatbwad the last i heard about it, it is NOT delivered until today!!!
How do you expect your sales people to so a proper job????
Anthony definitely deserves a medal!!! Not ONCE he showed the slighted sign of irritation and continued going out of his way to help me!!!! But i am afraid Yonela makes it impossible…… just a pitty that i was the punished one and she walks away free………
So now i decided just to PAY her invoice, but then Cielo realised the invoice was wrong and i was charged too little, SO my order os placed on hold untill Cielo finds a solution how to settle the invoice, as coming to me and admit the invoice lady os clearly USELESS was not an option!! But WHO is punished at the end of the journey???? Not the ARROGANT customer lady who asks me to ‘do my sums’!!!! No it is me!!! The entire order process out on hold for a discrepancy of R 2000 because of Cielos mistake, but they have R 30 000 value of MY coaches in their possession!!!! If this was a small independent furriture shop, i maybe still could have compassion, but one of the LEADING furniture shops in the country???????
Branch manager tried to apologise a 100times, now WHAT am i with an apology here????
My hide which first was sold also because of incompetence of Yonela, was found in another branch and i was informed by Anthony as well as Jacky that it would be at Brooklyn branch by last Friday….. thatbwad the last i heard about it, it is NOT delivered until today!!!
How do you expect your sales people to so a proper job????
Anthony definitely deserves a medal!!! Not ONCE he showed the slighted sign of irritation and continued going out of his way to help me!!!! But i am afraid Yonela makes it impossible…… just a pitty that i was the punished one and she walks away free………