Extremely Bad Service & Misleading Stock Showing On Website

We placed an order online for a couch to the value of R 42 899.00 including delivery and paid for it on the 27th of June 2024. One week later on the 4th of July 2024 we contacted customer service because we had received NO COMMUNICATION about the ETA of our couch. The lady said the delivery time was 7 to 14 days and it will be delivered the following week. Delivery company will contact us. We heard nothing the whole week. Then 2 weeks later at 15:03 on Friday the 12th of July 2024 we phoned Cielo Customer Service again wanting to find out what is going on. The lady this time told us that there seems to be a problem with one of the parts of the couch because it's not showing stock and it's on back order. I asked how is this possible when it showed IN STOCK when we ordered it. She didn't know and said she will find out and contact me shortly. I said please do because I want to know why the website says you have stock but then you actually don't. That is misleading. I haven't heard anything after 2 hours and phoned again 17:18 when a machine told me the customer service is only available Monday to Friday 08:00 till 17:00. So they left for the weekend, leaving me still not knowing what is going on with the couch and why say there is in stock but there actually isn't. I then went on another device back onto the website and it is still showing availability as IN STOCK. This is absolutely misleading customers.