Expected More from a High-End Store

I visited your store on Saturday morning to look at dining room chairs. Although the shop was quiet and there were several salespeople present, none of them approached us or offered any assistance. We spent nearly an hour browsing and trying to find the perfect chair, but due to the complete lack of service, we ultimately decided to leave and take our business elsewhere.

It was disappointing—especially considering this is a high-end store where one would expect a higher standard of customer service. A simple greeting or offer to help would have made a big difference.