exchange

Dear Shehnaaz

We apologize for any inconvenience or frustration caused by the situation. We understand that your time is valuable and we strive to provide efficient and effective service, and we regret that we fell short of your expectations. Your feedback is important to us, and we will take it into consideration to improve our processes and ensure a better experience in the future. 

If there's anything specific we can do to address the issue or make it right, please let us know.

Warm Regards 
Cielo Customer Care