EK
Elizabeth K
1 reviews | Active since Feb 2019
06 Feb 2019, 13:50
Exceptionally poor service delivery and *********** staff
I purchased and paid in full for a Cody Chair that was to be delivered to the Table Bay Mall in the Western Cape within 7-10 days, written on invoice by sales representative. That was the 07/01/2019. To this day 06/02/2019 the chair has not even left the Cielo Warehouse in PE. I have this proof from their courier company. I have driven over 43km on 4 separate occasions to question the staff on the matter. They apologize and say they are going to resolve the issue, and then do absolutely nothing about it. The store has several staff, they are all aware of the situation from junior to senior position and yet completely *********** to resolve the matter or deliver service.
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Cielo's replyOfficial
12 Feb 2019, 14:14 Dear Ms Koegelenberg,
Thank you for your feedback. We have completed our investigation into your complaint. Firstly, we would like to apologise for the inconvenience caused. From our investigation it appears that you did not want to pay for goods to be delivered and in order to not lose the deal one of our staff members agreed to have the item delivered to the store and then personally deliver it to your house. This staff member later realised the address of delivery being quite far away and then put in a request to have the item delivered directly to your house. Since no delivery fee was billed, the system could not release stock to be delivered. In the meantime, this staff member left our employment and this caused further confusion relating to this transaction. We have since dispatched the order and waived the delivery charge in good faith and have reiterated company policies regarding these cases with our stores in order to avoid this type of scenario from happening again.
There is no excuse for this matter not being dealt with more swiftly. Please accept our sincere apologies. We hope you would consider Cielo again for your future furniture and home décor purchases.
Warm regards.
CIELO CUSTOMER CARE
On behalf of the CIELO Management Team.
Thank you for your feedback. We have completed our investigation into your complaint. Firstly, we would like to apologise for the inconvenience caused. From our investigation it appears that you did not want to pay for goods to be delivered and in order to not lose the deal one of our staff members agreed to have the item delivered to the store and then personally deliver it to your house. This staff member later realised the address of delivery being quite far away and then put in a request to have the item delivered directly to your house. Since no delivery fee was billed, the system could not release stock to be delivered. In the meantime, this staff member left our employment and this caused further confusion relating to this transaction. We have since dispatched the order and waived the delivery charge in good faith and have reiterated company policies regarding these cases with our stores in order to avoid this type of scenario from happening again.
There is no excuse for this matter not being dealt with more swiftly. Please accept our sincere apologies. We hope you would consider Cielo again for your future furniture and home décor purchases.
Warm regards.
CIELO CUSTOMER CARE
On behalf of the CIELO Management Team.
Cielo's reply12 Feb 2019, 14:14
Official
Dear Ms Koegelenberg,
Thank you for your feedback. We have completed our investigation into your complaint. Firstly, we would like to apologise for the inconvenience caused. From our investigation it appears that you did not want to pay for goods to be delivered and in order to not lose the deal one of our staff members agreed to have the item delivered to the store and then personally deliver it to your house. This staff member later realised the address of delivery being quite far away and then put in a request to have the item delivered directly to your house. Since no delivery fee was billed, the system could not release stock to be delivered. In the meantime, this staff member left our employment and this caused further confusion relating to this transaction. We have since dispatched the order and waived the delivery charge in good faith and have reiterated company policies regarding these cases with our stores in order to avoid this type of scenario from happening again.
There is no excuse for this matter not being dealt with more swiftly. Please accept our sincere apologies. We hope you would consider Cielo again for your future furniture and home décor purchases.
Warm regards.
CIELO CUSTOMER CARE
On behalf of the CIELO Management Team.
Thank you for your feedback. We have completed our investigation into your complaint. Firstly, we would like to apologise for the inconvenience caused. From our investigation it appears that you did not want to pay for goods to be delivered and in order to not lose the deal one of our staff members agreed to have the item delivered to the store and then personally deliver it to your house. This staff member later realised the address of delivery being quite far away and then put in a request to have the item delivered directly to your house. Since no delivery fee was billed, the system could not release stock to be delivered. In the meantime, this staff member left our employment and this caused further confusion relating to this transaction. We have since dispatched the order and waived the delivery charge in good faith and have reiterated company policies regarding these cases with our stores in order to avoid this type of scenario from happening again.
There is no excuse for this matter not being dealt with more swiftly. Please accept our sincere apologies. We hope you would consider Cielo again for your future furniture and home décor purchases.
Warm regards.
CIELO CUSTOMER CARE
On behalf of the CIELO Management Team.