S
Samantha
1 reviews | Active since Jul 2024
11 Jul 2024, 16:19
Exceptional Service End to End
I recently bought a lounge suite from Cielo, from placing the order to receiving the couches, I had confirmations and regular updates on my order and delivery from the Cielo team. On assembling one of the couches, the leg snapped and broke and within a few days I had a replacement - once again excellent service from the team with regular updates which I appreciated. And incredibly proactive. Made the world of difference and overall a great experience. Thank you to the customer service team!
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Replies (1)Cielo's replyOfficial
11 Jul 2024, 17:01Dear Samantha,
Thank you for you for your positive feedback.
We apologize for the challenges you faced with your original order ,
However we are pleased that you had such a positive aftersales experience and that your query was resolved swiftly.
This is indeed the level of service we strive to deliver.
We value your feedback and support .
Kind Regards
Customer Service Team.
Thank you for you for your positive feedback.
We apologize for the challenges you faced with your original order ,
However we are pleased that you had such a positive aftersales experience and that your query was resolved swiftly.
This is indeed the level of service we strive to deliver.
We value your feedback and support .
Kind Regards
Customer Service Team.
Cielo's reply11 Jul 2024, 17:01
Official
Dear Samantha,
Thank you for you for your positive feedback.
We apologize for the challenges you faced with your original order ,
However we are pleased that you had such a positive aftersales experience and that your query was resolved swiftly.
This is indeed the level of service we strive to deliver.
We value your feedback and support .
Kind Regards
Customer Service Team.
Thank you for you for your positive feedback.
We apologize for the challenges you faced with your original order ,
However we are pleased that you had such a positive aftersales experience and that your query was resolved swiftly.
This is indeed the level of service we strive to deliver.
We value your feedback and support .
Kind Regards
Customer Service Team.
