S
Samantha

1 reviews | Active since Jul 2024

11 Jul 2024, 16:19

Exceptional Service End to End

I recently bought a lounge suite from Cielo, from placing the order to receiving the couches, I had confirmations and regular updates on my order and delivery from the Cielo team. On assembling one of the couches, the leg snapped and broke and within a few days I had a replacement - once again excellent service from the team with regular updates which I appreciated. And incredibly proactive. Made the world of difference and overall a great experience. Thank you to the customer service team!

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Replies (1)
Cielo
Cielo's reply11 Jul 2024, 17:01
Official
Dear Samantha, 

Thank you for you for your positive feedback. 

We apologize for the challenges you faced with your original order , 

However we are pleased that you had such a positive aftersales experience  and that your query was resolved swiftly. 

This is indeed the level of service we strive to deliver. 

We value your feedback and support .

Kind Regards
Customer Service Team.