TM
Tina M
1 reviews | Active since Jan 2024
02 Apr 2024, 11:50
Excellent service received from Lebogag Matebele a Cielo Customer Service Agent.
We purchased a set of counter stools in December 2023. Within a day or two of assembling them, we noticed that the quality of the chairs was not the best and that they scuffed very easily. We took photos and sent them to Cielo. Our initial contact with Cielo Customer Service was long drawn, however once our issue reached the desk of Ms Matebele, it was resolved timeously, and we received a full refund - all within a space of days.
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Cielo's replyOfficial
02 Apr 2024, 12:13Good day Tina,
Thank you very much for taking the time to share your experience with us. We greatly appreciate your feedback and are delighted to hear that Lebogang Matebele provided you with excellent service. Ensuring our customers are satisfied is our top priority, and it's wonderful to hear that Lebogang was able to swiftly resolve the issue with your purchase and facilitate a full refund for you.
We apologize for any inconvenience you experienced initially but are pleased that Lebogang was able to efficiently address your concerns and provide a positive resolution.
We apologize for any inconvenience you experienced initially but are pleased that Lebogang was able to efficiently address your concerns and provide a positive resolution.
Thank you once again for choosing us. We look forward to serving you again in the future.
Regards
Regards
Customer Care Services
Cielo's reply02 Apr 2024, 12:13
Official
Good day Tina,
Thank you very much for taking the time to share your experience with us. We greatly appreciate your feedback and are delighted to hear that Lebogang Matebele provided you with excellent service. Ensuring our customers are satisfied is our top priority, and it's wonderful to hear that Lebogang was able to swiftly resolve the issue with your purchase and facilitate a full refund for you.
We apologize for any inconvenience you experienced initially but are pleased that Lebogang was able to efficiently address your concerns and provide a positive resolution.
We apologize for any inconvenience you experienced initially but are pleased that Lebogang was able to efficiently address your concerns and provide a positive resolution.
Thank you once again for choosing us. We look forward to serving you again in the future.
Regards
Regards
Customer Care Services