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Jacques du Preez jacquesdpz
1 reviews | Active since Mar 2024
07 Mar 2024, 11:08
Excellent service
We had an unfortunate situation where one item we ordered was out-of-stock. Cielo was very helpful, responsive and communicated frequently with us to replace it with an item that was in-stock and correct the order.
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Cielo's replyOfficial
07 Mar 2024, 12:05Good day Jacques,
I hope this message finds you well. We sincerely appreciate you taking the time to share your recent experience with us. Your kind words about our service, especially our customer assistance, mean a lot to our team.
We understand that unforeseen situations, such as the item being out-of-stock, can be frustrating, and we truly apologize for any inconvenience it may have caused. However, we are delighted to hear that the sales team was able to provide you with excellent assistance by swiftly addressing the issue, communicating effectively, and ensuring that your order was corrected with an in-stock item.
It's customers like you who motivate us to continually improve and exceed expectations.
We look forward to serving you again in the future.
Regards
Customer Care Services
I hope this message finds you well. We sincerely appreciate you taking the time to share your recent experience with us. Your kind words about our service, especially our customer assistance, mean a lot to our team.
We understand that unforeseen situations, such as the item being out-of-stock, can be frustrating, and we truly apologize for any inconvenience it may have caused. However, we are delighted to hear that the sales team was able to provide you with excellent assistance by swiftly addressing the issue, communicating effectively, and ensuring that your order was corrected with an in-stock item.
It's customers like you who motivate us to continually improve and exceed expectations.
We look forward to serving you again in the future.
Regards
Customer Care Services
Cielo's reply07 Mar 2024, 12:05
Official
Good day Jacques,
I hope this message finds you well. We sincerely appreciate you taking the time to share your recent experience with us. Your kind words about our service, especially our customer assistance, mean a lot to our team.
We understand that unforeseen situations, such as the item being out-of-stock, can be frustrating, and we truly apologize for any inconvenience it may have caused. However, we are delighted to hear that the sales team was able to provide you with excellent assistance by swiftly addressing the issue, communicating effectively, and ensuring that your order was corrected with an in-stock item.
It's customers like you who motivate us to continually improve and exceed expectations.
We look forward to serving you again in the future.
Regards
Customer Care Services
I hope this message finds you well. We sincerely appreciate you taking the time to share your recent experience with us. Your kind words about our service, especially our customer assistance, mean a lot to our team.
We understand that unforeseen situations, such as the item being out-of-stock, can be frustrating, and we truly apologize for any inconvenience it may have caused. However, we are delighted to hear that the sales team was able to provide you with excellent assistance by swiftly addressing the issue, communicating effectively, and ensuring that your order was corrected with an in-stock item.
It's customers like you who motivate us to continually improve and exceed expectations.
We look forward to serving you again in the future.
Regards
Customer Care Services