Excellent Furniture ; support system and client feedback needs a bit of work though

Let me start of by saying that Cielo's furniture is really nice. They clearly have a good designer working for them, and the furniture is really attractive, hence the reason for purchasing it. We were first time buyers too.

We really like the furniture we bought, and you can see that it's really good quality.

Their customer support, however, just needs a bit of work in the "feedback" department.

I ordered a new dining suite, headboard and side tables, and patio set for about 40k all together. I ordered the first batch on the Monday, 8th of July, but I quickly wanted to add the patio set and have everything delivered together, to avoid another R850 delivery fee. It took a day for the sales consultant to get back to me after I called and email Cielo. Now, Cielo says delivery will take place within 5-7 business days after the order has been processed. The second payment was made on the 9th of July, and I kept tracking my online order over the next few days to see that the status hasn't changed. Eventually, after reading a few bad reviews about delayed delivery, I started panicking a bit. On Friday, I got hold of the sales consultant, asking for feedback, and she said that the delivery would take place next week. On monday, the 15th of July, I was sent a tracking order number via email, which did not reflect on the online order portal. I phoned the courier company, who told me delivery would take place tomorrow on the Tuesday, but I was promised a call and delivery time will be confirmed (this didn't happen; the delivery company just pitched AS I was leaving my house and luckily I caught them. This is not an issue really with Cielo, but with the courier company, but Cielo needs to take control of this)

Furniture Quality and aesthetics: excellent Customer Feedback: needs work; you can't have the customer calling all the time for feedback. This should be done on the order tracking, or sales consultant being pro-active.

For anyone having seconds doubts about Cielo, just note that with any furniture order, it seems, it does take a bit of time but we are very happy with everything. All in all, our furniture took 8 days to get delivered, as was promised.

Will definitely shop with Cielo again.