Excellent Customer Service

I had two dining room chairs delivered and unfortunately the one was faulty. I contacted the Cielo store (Somerset West), who swiftly assisted with opening a query/ticket with customer care. I was contacted two hours later to confirm my query details and soon thereafter collection of the faulty item was arranged. Within 5 days, a new chair was delivered (on the same day that the faulty item was collected) - hassle-free and without much effort or enquiry from my end.

A special thank you to my customer service agent, Tamia Naidoo, who showed great efficiency and care in every interaction with me along the way. In addition to the regular updates, Tamia corroborated every telephonic conversation in writing, which was very much appreciated. Thank you Tamia for your friendly assistance and wonderful service!