TS
Theo S
1 reviews | Active since Jan 2020
13 Feb 2021, 12:44
Excellent After-Sales service
We purchased a swing chair through OneDayOnly. The product was in excellent condition, except for one small part that was damaged (probably due to transport). Cielo went above and beyond to replace our product. Not only that, due to the fact that we were away for the holidays, they accommodated us by performing their return a month later, and they kept checking in with us to ensure we're happy, including ensuring that the new product was to our satisfaction. We will definitely be purchasing more Cielo products in the future, simply because of this experience.
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Replies (1)Cielo's replyOfficial
15 Feb 2021, 12:33Good day Theo,
Thank you so much for the excellent review.
We sincerely apologise for the inconvenience caused initially. However, we are delighted to know that the responsible persons managed to resolve the matter. We are sure to give them the recognition they deserve.
We hope to see you again very soon.
Have a wonderful week.
Kind regards,
Customer Care
Thank you so much for the excellent review.
We sincerely apologise for the inconvenience caused initially. However, we are delighted to know that the responsible persons managed to resolve the matter. We are sure to give them the recognition they deserve.
We hope to see you again very soon.
Have a wonderful week.
Kind regards,
Customer Care
Cielo's reply15 Feb 2021, 12:33
Official
Good day Theo,
Thank you so much for the excellent review.
We sincerely apologise for the inconvenience caused initially. However, we are delighted to know that the responsible persons managed to resolve the matter. We are sure to give them the recognition they deserve.
We hope to see you again very soon.
Have a wonderful week.
Kind regards,
Customer Care
Thank you so much for the excellent review.
We sincerely apologise for the inconvenience caused initially. However, we are delighted to know that the responsible persons managed to resolve the matter. We are sure to give them the recognition they deserve.
We hope to see you again very soon.
Have a wonderful week.
Kind regards,
Customer Care
