Excellence in action

We purchased a windmill clock online, of which the hour hand stopped working within 24hrs of use. (It simply hung loosely and would not move with the mechanism.) I contacted Cielo through the online customer service desk and Customer Service Agent Sune Nel advised me to take it to their depot in Gqeberha. We duly did so, where Mathys accepted the item for return and said it was the first which had ever failed, but might have just clipped out. He checked it immediately and confirmed it needed replacement. Within 15mins I was on my way with the replacement item which now works perfectly. Returns, if they ever are required, should always be handled like this by companies. 👌🏼