1 reviews | Active since Aug 2021
Elizabeth Velvet Stone Double -Bed misleading online sales
I purchased a Elizabeth Bed Double and added master guard on the 26th of Feb 2023, I specifically checked stock availability because I didn't want to wait long as I had given my daughter bed away. Upon receipt of confirmation of order, it, was highlighted 7-14 working days which is up surd as online before purchase there was stock available. In addition to this master guard would take an additional 48 hours. My question is why are we given misleading information before making a purchase? My daughter and checked the various colors, which others had no stock, hence we ultimately chose the velvet stone color since there was stock of it. Now I enquired on Tuesday, and I am told by Monalisa Tose that the order is not complete. I am very disappointed with this purchase. I made a purchase of R55K with Martin at the Somerset West branch on 19th January and that order was smooth sailing and happy with my couches, dining set and coffee table. I don't understand how an R7.5k online purchase can give me such a headache. I am not happy and have a daughter who's in matric currently sleeping on the couch because the online purchase stated the stock was available. Please expedite my order with utmost urgency.
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Customer Service Team
Thank you for the review.
We have tried to call you to discuss the query.
We apologise for the inconvenience caused. Please look out for an email from the agent shortly regarding the delivery of the item.
We trust the above is in order
Kind Regards
Customer Service Team
