WL
Werner L
1 reviews | Active since Jan 2020
07 Oct 2024, 15:54
Easy buying of quality goods .. But after order tracking needs improvement
I have spent a descent amount on Cielo products this last couple of months renovating a new house. Their products are absolutely great, but... to try and track orders is disappointing. They used to have a dedicated tracking system. But now they share a generic system with their holding company.. very confusing. Come on guys.. get back on the horse!
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Cielo's replyOfficial
07 Oct 2024, 16:04Good day Werner
Thank you for choosing us to be part of your home renovation.
We are thrilled to hear that you are happy with your products.
We make use of third-party couriers and the tracking details and tracking link are sent to you via email once the orders are dispatched from our warehouses.
We value your feedback and are always strive for ways to make your experience better.
We appreciate your patience and look forward to continuing to serve you!
Kind regards
Customer Service Team.
Thank you for choosing us to be part of your home renovation.
We are thrilled to hear that you are happy with your products.
We make use of third-party couriers and the tracking details and tracking link are sent to you via email once the orders are dispatched from our warehouses.
We value your feedback and are always strive for ways to make your experience better.
We appreciate your patience and look forward to continuing to serve you!
Kind regards
Customer Service Team.
Cielo's reply07 Oct 2024, 16:04
Official
Good day Werner
Thank you for choosing us to be part of your home renovation.
We are thrilled to hear that you are happy with your products.
We make use of third-party couriers and the tracking details and tracking link are sent to you via email once the orders are dispatched from our warehouses.
We value your feedback and are always strive for ways to make your experience better.
We appreciate your patience and look forward to continuing to serve you!
Kind regards
Customer Service Team.
Thank you for choosing us to be part of your home renovation.
We are thrilled to hear that you are happy with your products.
We make use of third-party couriers and the tracking details and tracking link are sent to you via email once the orders are dispatched from our warehouses.
We value your feedback and are always strive for ways to make your experience better.
We appreciate your patience and look forward to continuing to serve you!
Kind regards
Customer Service Team.