VZ
Vicky Z
1 reviews | Active since Apr 2012
09 Jan 2024, 12:15
Duck feather duvet mite treatment unknown
I wanted to know which mite treatment is being used for the duck feather duvets - 5 days past, constantly following up on my inquiry, without an answer - How do they sell these products on different platforms without knowing the basic info ??? Up till now, still no answer, just the standard reply promising to get back to me
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
09 Jan 2024, 14:55Good day Vicky
Thank you for your feedback regarding the experience.
We apologise for the delay in providing feedback on your query.
We are actively engaging with our supplier and will be providing you with feedback as soon as the information is available.
As a valued client, we would like to thank you for your business and support.
Kind regards
Customer Service Team.
Thank you for your feedback regarding the experience.
We apologise for the delay in providing feedback on your query.
We are actively engaging with our supplier and will be providing you with feedback as soon as the information is available.
As a valued client, we would like to thank you for your business and support.
Kind regards
Customer Service Team.
Cielo's reply09 Jan 2024, 14:55
Official
Good day Vicky
Thank you for your feedback regarding the experience.
We apologise for the delay in providing feedback on your query.
We are actively engaging with our supplier and will be providing you with feedback as soon as the information is available.
As a valued client, we would like to thank you for your business and support.
Kind regards
Customer Service Team.
Thank you for your feedback regarding the experience.
We apologise for the delay in providing feedback on your query.
We are actively engaging with our supplier and will be providing you with feedback as soon as the information is available.
As a valued client, we would like to thank you for your business and support.
Kind regards
Customer Service Team.
VZ
Vicky Z's updateReviewer Update
09 Jan 2024, 15:00This is bad business skills and bad business management for a customer to wait more than 5 days for this info, that should have been on hand BEFORE marketing online.
VZ
Vicky Z's update09 Jan 2024, 15:00
Reviewer Update
This is bad business skills and bad business management for a customer to wait more than 5 days for this info, that should have been on hand BEFORE marketing online.
VZ
Vicky Z's updateReviewer Update
17 Jan 2024, 10:19It's more than a week later, and still no answer or feedback regarding the MITE TREATMENT CIELO USES.
Is this really the level of service you provide ? Also still waiting for my refund that was processed on 10 Jan with a new excuse daily...terrible to think you sell online
Is this really the level of service you provide ? Also still waiting for my refund that was processed on 10 Jan with a new excuse daily...terrible to think you sell online
VZ
Vicky Z's update17 Jan 2024, 10:19
Reviewer Update
It's more than a week later, and still no answer or feedback regarding the MITE TREATMENT CIELO USES.
Is this really the level of service you provide ? Also still waiting for my refund that was processed on 10 Jan with a new excuse daily...terrible to think you sell online
Is this really the level of service you provide ? Also still waiting for my refund that was processed on 10 Jan with a new excuse daily...terrible to think you sell online