1 reviews | Active since Nov 2019
Dreadful Customer Service
The worst customer service I’ve had in years sadly. Ordered 5 bar stools in November on Black Friday special. Chairs arrives early December. One was broken and 1 was a completely incorrect chair. Upon receipt we realised that the bar stool height was too tall. We immediately advised and asked for an exchange as well as to purchase 2 more chairs. It took over 3 months for the refund and rebilling to take place as well as for the chairs to be collected. We were also then charged full price when we had communicated the exchange whilst the Black Friday special was still on. We followed up a minimum of 30 times & the customer service was dreadful. Eventually we got our correct chairs which are lovely but still sadly licking our wounds from the shocking experience. I won’t be purchasing from this company again.
We sincerely apologize for the disappointing experience you’ve had.
This is certainly not the level of service we aim to provide.
We deeply regret the delays and issues you encountered with your order and understand your frustration.
Your feedback is invaluable, and we will be taking steps to improve our processes to ensure this doesn’t happen again.
We hope to have the opportunity to regain your trust in the future.
Thank you for bringing this to our attention.
Kind Regards,
Customer Service Team
We sincerely apologize for the disappointing experience you’ve had.
This is certainly not the level of service we aim to provide.
We deeply regret the delays and issues you encountered with your order and understand your frustration.
Your feedback is invaluable, and we will be taking steps to improve our processes to ensure this doesn’t happen again.
We hope to have the opportunity to regain your trust in the future.
Thank you for bringing this to our attention.
Kind Regards,
Customer Service Team