1 reviews | Active since Sept 2022
Don't support this retailer - terrible after sales support - not worth the hassle
Paid for delivery by Cielo (which they outsource). Courier arrives unannounced (I specifically asked to be notified in advance), and upon checking the headboard I bought, the fabric was damaged at the back. Returned it to get a new one made, and had to constantly ask for updates from customer support. Their communication is shocking. Also, the headboard is too big for my door, so I asked for them to send staff who can help us hoist in onto our balcony, but they said they couldn't. Obviously, I cancelled the order and asked for a full refund, because what's the point of buying something and paying for delivery if they aren't going to help you get it into your house? If I knew their service was like that, I would have arranged my own delivery. Like, what do they want to do? Just leave the headboard on my lawn? ***? I am getting a refund now, but Cielo does not want to refund the delivery fee. Why must I now carry that cost for their mistake? The product was delivered faulty to me in the first place. Terrible terrible customer service. I will never buy from them again. If you are going to treat your customers this way, just know there are plenty of competitors to support.
Thank you for your feedback.
We sincerely apologies for the discrepancy with your initial order. We strive to provide the most seamless service end to end.
Unfortunately, regarding the new delivery, unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required by the customer. Should the delivery service provider or any of his employees agree to any of these or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Cielo does not take any responsibility for any damages, losses or other claim resulting from these additional services.
Transport charges for products returned for refund, original delivery charges paid by the customer shall not be refunded.
We therefore would like to apologize for not meeting your expectations in this regard. We in the processing of finalizing the matter at hand.
We will communicate to you directly in this regard.
Kind Regards
Customer Care
Thank you for your feedback.
We sincerely apologies for the discrepancy with your initial order. We strive to provide the most seamless service end to end.
Unfortunately, regarding the new delivery, unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required by the customer. Should the delivery service provider or any of his employees agree to any of these or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Cielo does not take any responsibility for any damages, losses or other claim resulting from these additional services.
Transport charges for products returned for refund, original delivery charges paid by the customer shall not be refunded.
We therefore would like to apologize for not meeting your expectations in this regard. We in the processing of finalizing the matter at hand.
We will communicate to you directly in this regard.
Kind Regards
Customer Care