1 reviews | Active since May 2019
Don't order from Cielo Online Store
I recently placed an order for an item on the Cielo online website. The product was advertised as available and with a delivery period of 5-6 working days. I paid my money in good faith, received an order confirmation and then nothing more. After the delivery period came and went with no communication from Cielo I called them, only to be told that the product is on back order and delivery will be delayed, no estimated date given for delivery. Today I followed up again & received a notification that my order is delayed, but no indication of when I can expect delivery. I made yet another call to see if I can get a delivery date from them - only to be told that the product has been discontinued. I asked for my money to be refunded by the close of business today and must say I am not surprised in the least that they did not manage that either ! Terrible non-existent service, bad communications and staff that can only apologise endlessly but not get anything sorted out ! Can't even will in their customer service survey on their website.
Thank you for your feedback. Kindly accept my sincerest apology for the experience that you have had pertaining to your order. We are committed to provide the best possible service and it is clear that this has not been the case.
In 99% of cases, items advertised on our website are in fact in stock. Often when we are out of stock these items are temporarily removed. I do however confirm that the communication regarding the item being discontinued was not up to standard.
I have received confirmation that the refund was done and reflected the following morning.
Sincerely Warm regards CIELO On behalf of the Cielo Management Team
Thank you for your feedback. Kindly accept my sincerest apology for the experience that you have had pertaining to your order. We are committed to provide the best possible service and it is clear that this has not been the case.
In 99% of cases, items advertised on our website are in fact in stock. Often when we are out of stock these items are temporarily removed. I do however confirm that the communication regarding the item being discontinued was not up to standard.
I have received confirmation that the refund was done and reflected the following morning.
Sincerely Warm regards CIELO On behalf of the Cielo Management Team