1 reviews | Active since Jun 2024
Don't expect stock within 2-6 weeks or any communication from Cielo.
Don't be in a hurry to receive your purchase or expect any communication from Cielo. I bought a bed base and headboard on 1 April 2024 AT CIELO BROOKLYN Store. Immediately paid full amount. Cielo staff said delivery takes 2-6 weeks. So I phoned after 6 weeks. Cielo staff explained that they forgot to phone me. They can get the headboard but not the base, because the fabric is out of stock. I requested them to please deliver the headboard. Then only did they order the headboard from the warehouse and delivered it on 28 May (after 2 months). Today is 25 June and again I had to phone and got a reply that the ship with the stock has at last arrived and they can start the manufacturing process. It has been 3 Months and I am still waiting!
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay and the inconvenience this has caused you in receiving your purchase.
We assure you that your order is being prioritized, and we will keep you updated on its progress.
Kind Regards
Customer Service Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay and the inconvenience this has caused you in receiving your purchase.
We assure you that your order is being prioritized, and we will keep you updated on its progress.
Kind Regards
Customer Service Team
