EK
Elmarie K

1 reviews | Active since Jun 2024

25 Jun 2024, 12:10

Don't expect stock within 2-6 weeks or any communication from Cielo.

Don't be in a hurry to receive your purchase or expect any communication from Cielo. I bought a bed base and headboard on 1 April 2024 AT CIELO BROOKLYN Store. Immediately paid full amount. Cielo staff said delivery takes 2-6 weeks. So I phoned after 6 weeks. Cielo staff explained that they forgot to phone me. They can get the headboard but not the base, because the fabric is out of stock. I requested them to please deliver the headboard. Then only did they order the headboard from the warehouse and delivered it on 28 May (after 2 months). Today is 25 June and again I had to phone and got a reply that the ship with the stock has at last arrived and they can start the manufacturing process. It has been 3 Months and I am still waiting!

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Replies (1)
Cielo
Cielo's reply25 Jun 2024, 14:23
Official
Dear  Elmarie

Thank you for bringing this matter to our attention.

We sincerely apologize for the delay and the inconvenience this has caused you in receiving your purchase.

We understand your frustration with the extended wait time for your bed base and headboard, Our team is actively working to resolve this issue and expedite the manufacturing process now that the stock has arrived. 

We assure you that your order is being prioritized, and we will keep you updated on its progress.

We value your patience and understanding as we work to fulfill your order as quickly as possible.

Kind Regards
Customer Service Team