1 reviews | Active since Jun 2014
Don't even consider it.
This has been the worst experience I could ever hope for after spending R56K. It's unacceptable to be treated in this manner and to top it off after a thread of 40+ emails sent back and forth there was still no remedy or solution to the problem. Problem being the account and how it was managed. I'm more than just a little bit gatvol of this service and especially knowing that the sale prices are adjusted regularly as to suit them and when a payment is made the price has all of the sudden gone up or lay buy prices aren't honoured as the account would be left dormant because of a lack of response or no instructions for payment. I want everyone to know what a shocking experience they will have and how they will be bamboozled and misled and ultimately have money taken from them without reasonable explanation. Double or triple Delivery charges, inadequate breakdown of tax invoice especially considering the accounts department is responsible for this yet they can't explain what's going on and then lastly the turnaround time for this has been way too long. I'm livid. I would think I would be treated as a "loyal" customer or even commercially important customer. Nooooo. It's not true. I'm subjected to ******* silent treatment and a "sorry to hear about your experience".
We regret to be informed of your dissatisfaction with the service received. We, at Cielo, are committed to providing not only great value for money but, also great service. As you can see from our excellent review score on platforms, such as Hello Peter.
I therefore wish to confirm that, under no circumstances, do we bamboozle, mislead or take money from clients without a reasonable explanation. We value and treat all clients with respect. Delivery charges are charged per item purchased and found to be market related, if not better.
I have investigated your matter and received confirmation that our fiance department has, at the end of May, furnished you with a breakdown, as well as contacted you in order to verbally explain same.
It is furthermore confirmed that our financial manager is currently out of office, but will, upon his return, contact you telephonically as well as provide you with a recon breakdown.
We hope that you would consider Cielo again for future furniture purchases.
Sincerely, CIELO On behalf of the CIELO Management Team
We regret to be informed of your dissatisfaction with the service received. We, at Cielo, are committed to providing not only great value for money but, also great service. As you can see from our excellent review score on platforms, such as Hello Peter.
I therefore wish to confirm that, under no circumstances, do we bamboozle, mislead or take money from clients without a reasonable explanation. We value and treat all clients with respect. Delivery charges are charged per item purchased and found to be market related, if not better.
I have investigated your matter and received confirmation that our fiance department has, at the end of May, furnished you with a breakdown, as well as contacted you in order to verbally explain same.
It is furthermore confirmed that our financial manager is currently out of office, but will, upon his return, contact you telephonically as well as provide you with a recon breakdown.
We hope that you would consider Cielo again for future furniture purchases.
Sincerely, CIELO On behalf of the CIELO Management Team