Don't buy online from Cielo
I ordered a bean bag chair from their online store on 02-11-2022 it is now 25-11-2022 and my order has not even been dispatched yet (Order Processed). When I ask them for feedback, I must say they are quick to respond, very professional and friendly but they cannot really tell you what is going on. Last feedback I received (after my last follow up, they don't give you feedback unless you ask) was on 22-11-2022 saying that my order is en-route the their JHB warehouse and will be dispatched after it arrives, I don't think it takes 3 days to drive from CPT to JHB? If you are buying anything from them as a birthday gift, like I did (ordered the beanbag chair for my wife 2 weeks before her birthday as that is what they say the delivery time is) or something that is time sensitive rather buy it 3 months in advance MAYBE then it will at least be on-time.
Thank you for your review.
We are currently investigating into the delay that has occurred with your order.
Please allow us a moment to get the necessary information and we will revert to you in due time with feedback.
Kindly accept our apologies for any inconvenience incurred.
Kind Regards
Customer Care
Thank you for your review.
We are currently investigating into the delay that has occurred with your order.
Please allow us a moment to get the necessary information and we will revert to you in due time with feedback.
Kindly accept our apologies for any inconvenience incurred.
Kind Regards
Customer Care
We can confirm that your order will be leaving from our warehouse for delivery on Monday.
The reason for delay was due to stock not being available at the time of your order.
We could only fully pick your order in this week when the stock arrived.
Hope the above is in order.
Your order will be delivered in due time.
Again, our apologies for the inconvenienced caused.
Kind Regards
Customer Care
We can confirm that your order will be leaving from our warehouse for delivery on Monday.
The reason for delay was due to stock not being available at the time of your order.
We could only fully pick your order in this week when the stock arrived.
Hope the above is in order.
Your order will be delivered in due time.
Again, our apologies for the inconvenienced caused.
Kind Regards
Customer Care
Yes, I received my email with tracking details and it was scanned in JHB this morning.
So I will wait another week for delivery totaling approximately 28-29 days ( as the email states 5-7 days for delivery). So if you buy online you have to a month or more for delivery of your order?
I would expect a big store like Cielo should be able to show you online whether there is stock or not, then at least you will know not to expect delivery within 14 days.
Regards,
Shaun Taylor
Yes, I received my email with tracking details and it was scanned in JHB this morning.
So I will wait another week for delivery totaling approximately 28-29 days ( as the email states 5-7 days for delivery). So if you buy online you have to a month or more for delivery of your order?
I would expect a big store like Cielo should be able to show you online whether there is stock or not, then at least you will know not to expect delivery within 14 days.
Regards,
Shaun Taylor