MR
Michael R
1 reviews | Active since Sept 2013
25 May 2020, 15:46
Don’t buy on Wheco Group and Cielo Online platform
The service is absolutely terrible and I would advise anyone to buy Cielo products via other reliable and trusted platforms such as Takealot.
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Replies (2)
Cielo's replyOfficial
26 May 2020, 09:12Dear Michael
Thank you for your review
We are truly sorry for your customer service experience. We therefore would like to apologize for not meeting your expectations in this regard.
Our website does indicate 7-14 Days for furniture orders. Please be assured that your order is in transit to be delivered to you soon.
As a valued customer. We would like to thank you for your business and support.
Keep Well. Stay Safe.
Regards
Customer Care Department
Cielo's reply26 May 2020, 09:12
Official
Dear Michael
Thank you for your review
We are truly sorry for your customer service experience. We therefore would like to apologize for not meeting your expectations in this regard.
Our website does indicate 7-14 Days for furniture orders. Please be assured that your order is in transit to be delivered to you soon.
As a valued customer. We would like to thank you for your business and support.
Keep Well. Stay Safe.
Regards
Customer Care Department
MR
Michael R's updateReviewer Update
26 May 2020, 11:11Dear Cielo, thank you for the response. Please see below the order form which stipulates that once payment is received, delivery is 5-10 days. Such information may be misleading to the public.image.png 309.18 KB
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Michael R's update26 May 2020, 11:11
Reviewer Update
Dear Cielo, thank you for the response. Please see below the order form which stipulates that once payment is received, delivery is 5-10 days. Such information may be misleading to the public.image.png 309.18 KB