VC
Vanessa C

1 reviews | Active since Jul 2024

31 Jul 2024, 12:41

Don't buy from Cielo.

Please guys! Do not buy furniture from Cielo. I was a dirst tome buyer if theirs and the furniture all looked great online but soon found out that you will wait a lifetime to receive your purchased good.

I bought a Harrison TV Stand from them in March 2024 and they advised that it would only be ready in June. Which I understood. June came around. I HAD TO FOLLOW UP as zero communication from them only to be told the new date would be July. Come July, the same thing happened, and I am now being told September. There is no set date that they work towards and just expect customers to be patient with zero communication from their end yet you pay for everything upfront. I have asked for a refund and will never purchase from them again in my life.

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Replies (1)
Cielo
Cielo's reply31 Jul 2024, 12:52
Official
Dear Vanessa,

Thank you for bringing this to our attention,

We sincerely apologize for the inconvenience of the estimated arrival date constantly moving and you not receiving  any communication from our team .

Please allow us to look into your query and provide you with feedback. 

Please also anticipate a call from our customer service administrator. 

Kind regards
Customer Service Team