PG
Pierre G
1 reviews | Active since Mar 2009
12 Jan 2022, 17:29
Dont buy anything from Cielo Stoneridge
Dont shop at Cielo Stoneridge. For a broken ***** on a handle on a R 6,500 TV unit they want photos and videos. Even the email requesting this information is insulting - if you didnt report breakage within 48 hours of purchase, then you need to justify the breakage to get it fixed. Cielo is really not interested in customers. I have asked for a refund and they can take the TV unit away, let's see what insulting response I get to that request
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Replies (1)
Cielo's replyOfficial
13 Jan 2022, 16:44Dear Pierre
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
Cielo's reply13 Jan 2022, 16:44
Official
Dear Pierre
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care