1 reviews | Active since Jul 2023
Don't bother.
Don't waste your time. Buy from somewhere else and save your self a massive headache. I ordered the eralina daybed online and the box they delivered was missing the main component. Should have been an easy fix, to send the missing item but instead, it's 27 days later, 19 emails and I'm still sitting with a bunch of useless poles in my house with no frame. It's not your fault so it shouldn't be your problem right? Instead, I feel like a debt collector the way their customer service agents dodge, duck and dive. The excuse that the item has been found and it's out for delivery got old 14 days ago when they could not provide a waybill number. The only resolution is to dump the incomplete items at the local branch and demand your money back. Stay away, or buy an item off the floor and load it yourself.
Thank you for your review.
We are truly sorry for your customer service experience.
Please accept our sincere apologies for the inconvenience and any delay in handling this matter.
We can assure you that we take every complaint seriously and that we are actively working on ways to improve our service delivery.
We take heed of your complaint and will communicate to you directly in this regard.
We thank you for your patience and consideration.
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Customer Care Dept
Thank you for your review.
We are truly sorry for your customer service experience.
Please accept our sincere apologies for the inconvenience and any delay in handling this matter.
We can assure you that we take every complaint seriously and that we are actively working on ways to improve our service delivery.
We take heed of your complaint and will communicate to you directly in this regard.
We thank you for your patience and consideration.
Kind Regards
Customer Care Dept
