1 reviews | Active since Feb 2025
Do not order from Cielo
I have ordered from Cielo online. They are useless. They use a courier company that do not contact you for your delivery but claim they do. I have ordered hanging chairs and covers. I got the chairs after haunting them and then the one did not have a chain. Three months later I am still waiting for the covers for the chairs. Again they informed me that the courier could not get hold of me. They informed me that they have returned it to the warehouse and will charge me again if I want it delivered. When I asked them to show when they called me they said they will deliver it with no extra expense. When I follow up on delivery I was informed that they are still busy manifacturing it. What an unprofessional service. It is also impossible to get hold of an agent to assist. When I phoned them they could not find my order and told me the last order was for 2018!!!!!I have now cancelled my order and asked for a refund. I seriously suggest you do not order from them unless you are prepared to wait a very long time and then maybe get defected goods.
We sincerely apologize for the poor experience you've had with your order and the poor service delivery from our team.
This is not the level of service we strive to provide.Our aftersales administrator has attempted to call you to address the issues you mention in your review.
We are addressing these concerns with our team .
Your feedback is essential, and we regret that we’ve not met your expectations.
We’re expediting your refund as requested and appreciate your patience.
Kind Regards,
Customer Service Team.
We sincerely apologize for the poor experience you've had with your order and the poor service delivery from our team.
This is not the level of service we strive to provide.Our aftersales administrator has attempted to call you to address the issues you mention in your review.
We are addressing these concerns with our team .
Your feedback is essential, and we regret that we’ve not met your expectations.
We’re expediting your refund as requested and appreciate your patience.
Kind Regards,
Customer Service Team.
