DO NOT BUY FROM HERE!!!

They not only give bad after sale service but the consultants have such terrible attitude when dealing with you.

I had recently purchased TWO mirror shoe cabinets. I specially went to the Brooklyn branch to look at the cabinet but unfortunately it had been sold. Regardless, I had purchased the cabinets but opened an account specially for this.

Anyways, I had received the cabinets, I made special arrangements with my neighbors as I work in JHB and I stay in PTA.

I specially took off Monday (8th April 2019) to put these cabinets together, it had taken me the most of the day only to have the cabinet be a reject and not just one ! BOTH ! I have been doing DIY furniture for a while so I am confident that I assembled it correctly! apart from that I also went on YouTube to make sure i was on the right track!

I let it slide, I called Brooklyn and I was told to send an email, which I did along with a video of the problem - on to the next !

I began with the second cabinet only to have the same problem !! At this point it became frustrating !

I had not received any feedback until I had called in yesterday 10th April 2019. The consultant Jane van der Berg was rude to me and was not helping me with my issue.

I then spoke to the supervisor Mariette who had been helping me with it. I am very upset because I am told to dis-assemble this thing and another one will be sent to me. What happens when they send another one and I have the same problem??!

I was told that the courier will not pick up an un-packaged item! Well it is not my fault that this thing is a reject! This is an inconvenience for me also because I will not be able to be home when they have to collect ! If they want their thing they should make special arrangements to pick up during the weekend. If this things is not resolved I will be stopping my debit orders and they can fight it out with my lawyers.

I would prefer them to have 2 new cabinets sent - assembled together! I will not be wasting my time again! If they can assemble for the show rooms and that lucky person bought the one I would have liked to view in the beginning then they can assemble it for a VERY DISSATISFIED customer.