aM
amanda M
1 reviews | Active since Dec 2017
21 Jul 2020, 19:27
Do not buy from CIELO- Terrible service
I bought a bed on the 20th June and they told me the ETA is 28 days. It has been a month now and my bed is not completed, they have been saying that they are still doing the base for over three weeks now. I have requested them to refund if they cannot to their promises. They have really disappointed me as I have explained to them that I really needed the bed as I am moving place and I can't do that right now because of this bed that I'm still awaiting from them.
Helpful (0)
Replies (2)0
Replies (2)
Cielo's replyOfficial
22 Jul 2020, 06:16Dear Amanda
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the manufacturing and shipment of your couch.
We will check with manufacturing and advise you regarding your shipment.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the manufacturing and shipment of your couch.
We will check with manufacturing and advise you regarding your shipment.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Cielo's reply22 Jul 2020, 06:16
Official
Dear Amanda
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the manufacturing and shipment of your couch.
We will check with manufacturing and advise you regarding your shipment.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the manufacturing and shipment of your couch.
We will check with manufacturing and advise you regarding your shipment.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
aM
amanda M's updateReviewer Update
22 Jul 2020, 16:49Hi Customer Care,
I have not received any feedback from you guys. This is the same excuse that I have been getting from your agent but she then changes and says you guys are still busy with the base.
why don't you guys refuse to take orders if you can't deliver? you are definitely frustrating and loosing customers.
I wish I had read your reviews before considering buying from you. I would have rather paid a higher premium at @home store.
I have not received any feedback from you guys. This is the same excuse that I have been getting from your agent but she then changes and says you guys are still busy with the base.
why don't you guys refuse to take orders if you can't deliver? you are definitely frustrating and loosing customers.
I wish I had read your reviews before considering buying from you. I would have rather paid a higher premium at @home store.
aM
amanda M's update22 Jul 2020, 16:49
Reviewer Update
Hi Customer Care,
I have not received any feedback from you guys. This is the same excuse that I have been getting from your agent but she then changes and says you guys are still busy with the base.
why don't you guys refuse to take orders if you can't deliver? you are definitely frustrating and loosing customers.
I wish I had read your reviews before considering buying from you. I would have rather paid a higher premium at @home store.
I have not received any feedback from you guys. This is the same excuse that I have been getting from your agent but she then changes and says you guys are still busy with the base.
why don't you guys refuse to take orders if you can't deliver? you are definitely frustrating and loosing customers.
I wish I had read your reviews before considering buying from you. I would have rather paid a higher premium at @home store.