Do not buy Cielo furniture

Item: Cielo
Rating: 1
Author: Lebogang M

I bought patio lounge on 16 Apr ,the website at that time said the item had to be pre-ordered and will be available in April.Fast forward its 26 May and I have not received my furniture.I sent a couple of queries and they did not get back to me.They do not communicate ,you will send countless emails and the do not respond.The latest update was yesterday after I reached out because it’s end of May and they told me the furniture will be delivered in the 2nd week of June,that’s 2 months later yet I paid them in full.This is unprofessional and also false advertising misleading potential customers.

Helpful (0)

Replies (1)

Cielo's replyOfficial

27 May 2021, 08:27

Good day Lebogang,

We sincerely apologise for the inconvenience caused.

I have requested that the agent give you another call just to explain why the delay.

I can see that you have been placed on back order for the item as we are currently out of stock.

The ETA - Expected Time of Arrival, keeps changing due to Covid regulations at the port.

We sincerely apologise.

Kind regards,

Customer Care

Cielo's reply27 May 2021, 08:27

Official