SN
Sibongiseni N
1 reviews | Active since Dec 2020
10 Dec 2020, 04:56
Do not buy at Cielo.
I would never recommend Cielo. Their customer service is very bad. They never respond to emails on time and their service agent is always busy. Chante and her manager Nozuko are nonchalant when it comes to attending to queries. Im trying to return a headboard and they have given me nothing but nightmares. More than a week later, the headboard hasn’t been collected and it’s not clear what’s the way forward. I ordered a headboard during Black Friday, the worst mistake of my life.
I wish I had checked the hello Peter reviews before making this purchase.
Also experienced racial profiling yesterday from their team. Not sure how to feel about it either.
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
10 Dec 2020, 07:49Good day Sibongiseni,
I sincerely apologise if there was any miscommunication.
As we have explained to you, We only have a certain number of stock available for Black Friday promotions.
The item you want to exchange for is unfortunately no longer on the Black Friday promotion.
Please revert back to the communication sent to you by the agent.
Kind regards,
Customer Care
I sincerely apologise if there was any miscommunication.
As we have explained to you, We only have a certain number of stock available for Black Friday promotions.
The item you want to exchange for is unfortunately no longer on the Black Friday promotion.
Please revert back to the communication sent to you by the agent.
Kind regards,
Customer Care
Cielo's reply10 Dec 2020, 07:49
Official
Good day Sibongiseni,
I sincerely apologise if there was any miscommunication.
As we have explained to you, We only have a certain number of stock available for Black Friday promotions.
The item you want to exchange for is unfortunately no longer on the Black Friday promotion.
Please revert back to the communication sent to you by the agent.
Kind regards,
Customer Care
I sincerely apologise if there was any miscommunication.
As we have explained to you, We only have a certain number of stock available for Black Friday promotions.
The item you want to exchange for is unfortunately no longer on the Black Friday promotion.
Please revert back to the communication sent to you by the agent.
Kind regards,
Customer Care
SN
Sibongiseni N's updateReviewer Update
10 Dec 2020, 08:27What communication has Chante sent?
Because I responded to her email yesterday and even called and she hasn’t gotten back to me.
When are they picking up the headboard? I made it clear that l don’t have space to harbour such a huge box.
So what exactly have you fixed? Nothing. And it’s clear from reviews here that where returns and exchanges are concerned this is standard treatment.
Please don’t patronise me.
Because I responded to her email yesterday and even called and she hasn’t gotten back to me.
When are they picking up the headboard? I made it clear that l don’t have space to harbour such a huge box.
So what exactly have you fixed? Nothing. And it’s clear from reviews here that where returns and exchanges are concerned this is standard treatment.
Please don’t patronise me.
SN
Sibongiseni N's update10 Dec 2020, 08:27
Reviewer Update
What communication has Chante sent?
Because I responded to her email yesterday and even called and she hasn’t gotten back to me.
When are they picking up the headboard? I made it clear that l don’t have space to harbour such a huge box.
So what exactly have you fixed? Nothing. And it’s clear from reviews here that where returns and exchanges are concerned this is standard treatment.
Please don’t patronise me.
Because I responded to her email yesterday and even called and she hasn’t gotten back to me.
When are they picking up the headboard? I made it clear that l don’t have space to harbour such a huge box.
So what exactly have you fixed? Nothing. And it’s clear from reviews here that where returns and exchanges are concerned this is standard treatment.
Please don’t patronise me.
SN
Sibongiseni N's updateReviewer Update
10 Dec 2020, 09:56Chante hasn’t always been quick to respond. She has only picked up her pace today.
Your response has arrogance.
How many emails and calls have l made in relation to the 13 that you are mentioning?
Why do you have to be pushed to actually do something.
Your manager Nozuko made it clear that either way you will do what you want and that it’s my prerogative (her words) to share my journey on social media. I am doing as per our agreement.
Your response has arrogance.
How many emails and calls have l made in relation to the 13 that you are mentioning?
Why do you have to be pushed to actually do something.
Your manager Nozuko made it clear that either way you will do what you want and that it’s my prerogative (her words) to share my journey on social media. I am doing as per our agreement.
SN
Sibongiseni N's update10 Dec 2020, 09:56
Reviewer Update
Chante hasn’t always been quick to respond. She has only picked up her pace today.
Your response has arrogance.
How many emails and calls have l made in relation to the 13 that you are mentioning?
Why do you have to be pushed to actually do something.
Your manager Nozuko made it clear that either way you will do what you want and that it’s my prerogative (her words) to share my journey on social media. I am doing as per our agreement.
Your response has arrogance.
How many emails and calls have l made in relation to the 13 that you are mentioning?
Why do you have to be pushed to actually do something.
Your manager Nozuko made it clear that either way you will do what you want and that it’s my prerogative (her words) to share my journey on social media. I am doing as per our agreement.