DO NOT BUY ANYTHING from Cielo, they are a shambles of a company.

Bought a TV unit and dining set the 25th of March and when it arrived the everything I received was damaged(not due to shipping). The TV unit has visible damage - damaged/cracked inner panels with misaligned doors. One of the table legs doesn't fit because it belongs to another table set,the chairs were dirty and had black marks on them.

I immediately contacted them to let them know, they apologized and said they would collect and deliver replacements(). To add insult to injury they then tell me to repackage the items myself and that I'd have to pay R85 extra per chair to deliver the replacement chairs, I refused. Total madness!!!!! They have absolutely no shame!

The 20th of April, I cancelled the replacement order because they still haven't sent replacements, nor have they collected the damaged items. On the 21st I contact them again, this time I'm told they'll only be able to collect the item the next work or if package it myself I they can collect the next day. I ended up packaging the items myself to get this nightmare over and done with. I've asked for a full refund which they promised would be expidited but doubt I'll get my money anytime soon, they always have another excuse.

Honestly the worst online/retail experience of my life, they are NOT an upmarket business. The items themselves are not high quality, are cheaply constructed and no quality assurance is done before they shipped out. Other reviewers have the same problems.

PLEASE, PLEASE, STAY AWAY FROM CIELO. If I could give them a 0 rating, I would.