Do not buy anything Cielo because of poor quality and terrible Customer service.

I bought the Headboard and bed base-Q-Aged Teal at Cielo on the 19 May 2023, and the bed was delivered on the 31st May 2023. The delivery guys from Cielo brought the bed. To my surprise, the bed base was like a puzzle. It had to be put together to become a base. We paid the Cielo delivery guys to assemble the bed.

We then realised the bed was unstable, but we thought that’s how it is or comes. After 4 months, we started to have problems because the bed was unstable, making sounds when lying down or even sitting on it. I went to the store where I bought the bed told them about this issue, they then referred me to Cielo customer service online that’s when I sent them a message about this query.

I got the response within 2 days, and then I was told a lady by the name of Camille would assist me with the case. Not the most polite consultant in the world. She called me once when she wanted to find out about the problem then She asked for the pictures so they could see what was wrong. After that, she never came back to me. I kept calling and sending emails to her without a response. I probably called 15 times with people answering and telling me she was not around in a period of a week, then I asked them to tell her to call me back and nothing. When I actually got hold of her she told me their Engineers are busy with my case, I waited another week again without any feedback nothing I then decided to call her again still same process of her not around. Finally, After a while, I found her, and she told me their Engineers had a Look at the pictures I sent and decided it was a wear-and-tear final decision and told me they were only going to send the two small poles that bent. I informed her that I was not happy with that as the supporting steel was also bent, and the bed was under Warranty. She stuck to their decision that it was a wear and tear. Guess what? I went to their store and spoke to the assistant manager, Thabiso He didn’t understand what we were talking about. We showed him our picture of the base, and then he asked if there was No metal piece going across the bed, which he Noticed. Funny enough, the “Cielo Engineers “ could not even see it was missing. I am not happy with the service I got from the Cielo customer service, having to spend so much airtime calling them and ending up not being assisted. I left the bed base at the store today because I can’t keep something that’s not working for me. I’ll wait for them to get back to me if they do. I was a good customer and never complained that Camille was never at the office every time I called, but still, they couldn’t help me; they didn’t care about their customers!