VM
Vanessa M
1 reviews | Active since May 2024
11 Jun 2024, 18:24
Dissatisfied customer
After logging a complaint on 2 June regarding customer service, I am yet to receive my refund. Despite requesting that my request for refund be escalated after sending several emails, I was advised by an agent that the refund is in progress and will take up to 14 days to refund. Definitely very unsatisfied with customer service.
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Replies (1)
Cielo's replyOfficial
12 Jun 2024, 08:56Dear Vanessa,
Thank you for bringing this to our attention.
We apologize for the delay in receiving your refund.
Our customer service team leader will contact you shortly.
Kind Regards
Customer Service Team
Thank you for bringing this to our attention.
We apologize for the delay in receiving your refund.
Our customer service team leader will contact you shortly.
Kind Regards
Customer Service Team
Cielo's reply12 Jun 2024, 08:56
Official
Dear Vanessa,
Thank you for bringing this to our attention.
We apologize for the delay in receiving your refund.
Our customer service team leader will contact you shortly.
Kind Regards
Customer Service Team
Thank you for bringing this to our attention.
We apologize for the delay in receiving your refund.
Our customer service team leader will contact you shortly.
Kind Regards
Customer Service Team