SV
Sascha V

1 reviews | Active since Sept 2024

17 Mar 2025, 08:15

Dissapointing aftersales. Severely long delivery wait time!

4 weeks and still waiting on a order of two headboards with absolutely no updates or communication except for when I ask for one.

Then I get the same reply that it is still in manufacturing although their delivery policy notes 10 - 14 workdays.

It has been the worst experience ordering online! It has been severely frustrating and the wait is really unacceptably long! Not what you would expect from a company with their 'reputation' and after basically furnishing my whole house with them.

Severly dissapointed! Worst aftersales experience

0
Replies (1)
Cielo
Cielo's reply17 Mar 2025, 08:51
Official
Dear Sascha, 

Thank you for bringing this to our attention. 
We sincerely apologize for the frustration and delay with your order. 
This is not the experience we aim to provide, especially after you’ve chosen us to furnish your home. 
I’ve escalated your order to our management team for immediate attention and will update you shortly. 
I appreciate your patience, and again, I apologize for the inconvenience. 

Kind Regards, 
Customer Service Team