Dissapointed

I purchased the Horton Couch (Fabric, Dove Grey) from Cielo in August last year, and I’m extremely disappointed with both the quality of the product and the after-sales service.

The couch arrived without legs, and after they were sent, it became clear that the seat cushions were poor quality — they started sagging within just a few weeks. We are a working family and only use the couch in the evenings, yet it already looks old and sunken.

When I contacted Cielo about the issue, I was told that the sagging was due to “normal wear and tear” and that my 12-month warranty had expired, so they could not assist.

For a product in this price range, I expected far better quality and customer care. A couch should not lose its shape and support within months of light use. Sadly, I can’t recommend Cielo based on this experience — very disappointed.