Dishonest service

Order a Headboard on 28 December. They told me it would take 6 weeks for the order. 6 weeks passed without any contact. My first followup was on 12 Feb. No response. Second followup 14 Feb. They said my order would be dispatched to their warehouse on 17 Feb. Third followup 18 Feb as I received no response. Fourth followup 19 Feb, they responded just apologizing for they delay and said they will return with an update at COB. Received nothing, on 21 Feb - fifth followup. They apologized again, said again they will give an update at COB which did not happen. I received a call from the shop on 24 Feb, said they are experiencing issues with the supplier. On 27 Feb I requested a refund. They asked me for documentation to attend to the refund. I sent it through immediately. I received a reference number with a note saying someone will call me in 48 hours. I still haven't received my refund or a call.

This all for a headboard.