Disgusting social media service and utterly rude. Pathetic is an understatement will never use again

I ordered a couch via Cielo online. i used them before and expected decent service an customer engagement. i had to chase them to gain feedback on my order much after there 10-14 day lead time. I reached out to their social media channels, namely instagram, with about 8 messages and comments on their posted images to please see my message and respond. they read my messages, ignored each and everyone of them. even a message where i literally PLEADED for feedback, they also deleted all my comments asking them to see my messages from their posts yet responded to pother price queries on the posts.

When i did receive my couch, it had a tear in it. i then had to deal with customer service to assist, again after being ignore by your Instagram team.

Sune Nel from your customer service team was exceptionally helpful;, she apologized for your horrid social media teams and did her bets to keep me notified when i had to get the couch replaced. You guys should hire more people like her, she is a saving grace for an otherwise **** customer experience.

I have spent a lot of money at Cielo and am involved In property developments which will look to buy alot of furniture both ourselves and via our interior decorating partners. . but i will NEVER recommend CIELO due to their utter arrogance and disrespect shown by their social media team.