Disgusting Service from Cielo Table Bay Mall

I bought a corner couch at Cielo Table Bay Mall in Cape Town, and it was delivered with only one set of legs, the other half had no legs(silver). I went to the store and requested the rest of the legs and I was told they don’t have them in store and they gave me black ones. They didn’t do any justice cause there were also some outstanding ones. I couldn’t use them. The couch is in my house lying down flat.

A few days later I discovered the that some of the headrests couldn’t stand and were not proper. I went to the store to report this problem, the lady who assisted me said sent the email to their customer care which only rep**** a week later saying that I must send an image of the couch or the video.

The faulty couch is still not collected from my house and now I have decided to deliver it back to their door myself tomorrow and ask for a refund.

I will never ever in my life buy from Cielo or even recommend them to anyone. I’m so disappointed that even the Manager could not assist in any way.