JS
Jassika S
1 reviews | Active since Mar 2014
21 Dec 2023, 11:28
Disgusting service delivery
Hi. I reported a tear in my brand new couches on 22 November, I keep getting a message that they waiting for the supplier, only to be told now that sorry they closed on 14 December, nothing they can do. Well Cielo you can take back your couches and refund me and I can go elsewhere where I can get better service delivery!
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
21 Dec 2023, 16:34Good day Jassika
Thank you for your feedback.
Due to the festive season our supplier has closed for the rest of the year and as soon as they re-open we will advise.
We apologise for the inconvenience caused.
Kind Regards
Customer Service Team
Thank you for your feedback.
Due to the festive season our supplier has closed for the rest of the year and as soon as they re-open we will advise.
We apologise for the inconvenience caused.
Kind Regards
Customer Service Team
Cielo's reply21 Dec 2023, 16:34
Official
Good day Jassika
Thank you for your feedback.
Due to the festive season our supplier has closed for the rest of the year and as soon as they re-open we will advise.
We apologise for the inconvenience caused.
Kind Regards
Customer Service Team
Thank you for your feedback.
Due to the festive season our supplier has closed for the rest of the year and as soon as they re-open we will advise.
We apologise for the inconvenience caused.
Kind Regards
Customer Service Team
JS
Jassika S's updateReviewer Update
21 Dec 2023, 16:40Just FYI I reported it on the 22n d of November, the supplier closed on 14 December, it takes you 3 weeks to respond to concerns but such a quick response on Hellopeter. You need to rethink your client services!
JS
Jassika S's update21 Dec 2023, 16:40
Reviewer Update
Just FYI I reported it on the 22n d of November, the supplier closed on 14 December, it takes you 3 weeks to respond to concerns but such a quick response on Hellopeter. You need to rethink your client services!
Cielo's replyOfficial
22 Dec 2023, 09:52Good day Jassika
Thank you for your response.
Please know that we deem your customer experience as a vital component of our business. Please be assured that we take heed of your complaint and that we make every effort to continuously improve our customer service delivery.
Your feedback is well received.
We would like to once again apologize for the inconvenience incurred.
Kind Regards
Customer Service Team
Thank you for your response.
Please know that we deem your customer experience as a vital component of our business. Please be assured that we take heed of your complaint and that we make every effort to continuously improve our customer service delivery.
Your feedback is well received.
We would like to once again apologize for the inconvenience incurred.
Kind Regards
Customer Service Team
Cielo's reply22 Dec 2023, 09:52
Official
Good day Jassika
Thank you for your response.
Please know that we deem your customer experience as a vital component of our business. Please be assured that we take heed of your complaint and that we make every effort to continuously improve our customer service delivery.
Your feedback is well received.
We would like to once again apologize for the inconvenience incurred.
Kind Regards
Customer Service Team
Thank you for your response.
Please know that we deem your customer experience as a vital component of our business. Please be assured that we take heed of your complaint and that we make every effort to continuously improve our customer service delivery.
Your feedback is well received.
We would like to once again apologize for the inconvenience incurred.
Kind Regards
Customer Service Team