Disgusting service

Very disappointed in the service which was provided to me by Monalisa Tose. I ordered a bed in December, only for her to send me an email telling me the bed is not in stock. That was not the issue, but the problem started when I tried reaching out to find a way forward, the lady was nowhere to be found. To continue on that, I called and advised that I was willing to wait until the bed becomes available. I waited till January and follow up and found out that she cancelled the order. She did not call or send any emails regarding the cancellation. I had to make calls myself and I was shocked

Also. Why is Cielo saying things are stock even if they are not? Why are we only told something is out of stock after making payments??