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Ethel T
1 reviews | Active since Aug 2018
07 Jun 2020, 12:47
Disgusting /incompete customer care by cielo!!!!
Please don't buy from cielo. I am disgusted and wish I had known better before spending my hard earned money on this shop. I Am firstly mind blown at the fact that there are people who order well after me who have received their orders already. I am now sitting on 2 months and 15 days waiting for an order. The whole of last week cielo and ITT transport have given me the run around about my delivery. The lack of customer care is completely disgusting. I was promised delivery by today and guess what?! I don't have a delivery today.. DO NOT SPEND YOUR HARD EARNED MONEY ON CIELO
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Replies (2)
Cielo's replyOfficial
08 Jun 2020, 08:54Dear Ethel
Thank you for your review.
We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and will expedite your current order.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Cielo's reply08 Jun 2020, 08:54
Official
Dear Ethel
Thank you for your review.
We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and will expedite your current order.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
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Ethel T's updateReviewer Update
09 Jun 2020, 06:41So you guys are gonna lie on each of these complaints? Do you just reply so it looks like you're doing something about the issue to people who read these reviews? I've had enough I want my damn money back... I don't know if you're proud as a company about the service you offer. It's appalling. You've kept my money for too long. I want every cent back today. You're gonna head from me all day. I want my money so I can go buy those items I need from a store that actually delivers. There's nothing else I can say that hasn't been said in all the other reviews on here. You make me sick
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Ethel T's update09 Jun 2020, 06:41
Reviewer Update
So you guys are gonna lie on each of these complaints? Do you just reply so it looks like you're doing something about the issue to people who read these reviews? I've had enough I want my damn money back... I don't know if you're proud as a company about the service you offer. It's appalling. You've kept my money for too long. I want every cent back today. You're gonna head from me all day. I want my money so I can go buy those items I need from a store that actually delivers. There's nothing else I can say that hasn't been said in all the other reviews on here. You make me sick