TS
Thato S

1 reviews | Active since May 2015

20 Dec 2024, 21:01

Disgusting Customer Service

Cielo has been unbelievably disgusting!!

It is the third order from them with the worst service this year alone!

Their online platform is poorly managed, no tracking system, no updates, no communication from them or their third party service providers.

I can safely say this poor customer service is a company wide problem considering each incident was dealt with by a different person! I don’t know if there’s new operating procedures, management or staff but the service from Cielo this year has been deplorable!

I will never do business with them again I will not recommend them to anyone! Everyone is better off dealing with more established furniture suppliers because Cielo is clearly not about customer satisfaction or service delivery! Especially not their online platform

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Replies (1)
Cielo
Cielo's reply23 Dec 2024, 12:54
Official
Dear Thato, 

Thank you for taking my call. 
I am very sorry again for the ongoing challenges you've faced with us. 
Your aftersales enquiry was logged and our aftersales agents will be in touch with you shortly to resolve your query.

Kind Regards, 
Customer Service Team.