Disgusted and unhappy with Cielo

Very unhappy and disgusted by Cielo’s service and product and the way they handled the situation. We have supported them throughout our different companies but they have just shown me why i would never refer them or use them in future.

I have placed an order on 22 April 2024 and they supp**** and delivered me with the order on 24 August which is just over four months. I had to follow up numerous occasions on where we stand with the order. After receiving the order, the table that i was waiting for 4 months was wrong, manufacturing fault with colour. After reporting the problem they only collected 3 weeks later.

I have explained my situation and wanted them to refund me my money so i can buy elsewhere but to date they have not reimbursed me. Its almost a month later. They have also promised me a voucher which i did not receive. I will not buy anything again which is bad because we were so fond with their products. Worst experience