Disgruntled for the Third Time - Never again!

So it is a real pity to give this rating. Above the experience, the product offering and quality is largely very good. But your perception of a business or offering is based on the last point of your experience. And in this case, the service is truly a huge disappointment. It isn't worth shopping from Cielo unless you are absolutely sure you won't need to return. The delivery process does take some time, as many other furniture stores do, probably a little longer than necessary. My second last order was a mistake on their side of which they barely found a solution to. But that isn't what this review is about.

Should you need to return, the after sales service is dismal. Their communication timeline is never adhered to, collection, which you obviously pay for takes far too long and then refunds are even longer. There is never any accountability taken for one disappointing step after the other.

I have stupidly shopped there, 3 times now (I must add, all 3 happened consecutively) - two refunds hanging in the balance. Delays on their side to communicate as they promise they will. To this minute, I am waiting for a phone call I was assured yesterday would come by this morning.

Really do yourself the favour, try another brand. Or be completely sure about your purchase. Because you will need the patience to endure the process for what could potentially be coming if you aren't.

Good Luck.