IH
Ilze H
1 reviews | Active since Jun 2022
04 Jul 2022, 10:58
Disgraceful service
Be very careful when purchasing anything from Cielo. After sales service and customer care are 100% non existent. I have never heard so many pathetic excuses and empty promises in my life. What a waste of my time, energy, money and sanity.
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Replies (1)
Cielo's replyOfficial
04 Jul 2022, 11:15Dear Ilze
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard. Your matter at hand has been expedited and given urgent attention.
It is confirmed that your item is on route and delivery will be taking place today.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind Regards
Customer Service
Cielo's reply04 Jul 2022, 11:15
Official
Dear Ilze
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard. Your matter at hand has been expedited and given urgent attention.
It is confirmed that your item is on route and delivery will be taking place today.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind Regards
Customer Service