BS
Bianca S
1 reviews | Active since Apr 2024
19 Apr 2024, 19:13
Disgraceful customer service
Worst service I’ve ever experienced!! Do not recommend and will never purchase from you again!
After making an order in store to collect, I had to follow up ever week to see when the order will be ready- to be **** to and told “oh Monday” “oh Wednesday” ah no sorry Friday or you’ll get a refund. Then received an email Thursday confirming my order is ready for collection for Friday. Drive all the way to Linbro to be locked out like a hawker because they doing stock count. Hear nothing after phoning head office and the Kramerville.
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Replies (1)
Cielo's replyOfficial
22 Apr 2024, 08:36Dear Bianca
We sincerely apologize for the extremely disappointing experience you had with our service. Your feedback is invaluable to us, and we're deeply sorry for the inconvenience and frustration caused.
We sincerely apologize for the extremely disappointing experience you had with our service. Your feedback is invaluable to us, and we're deeply sorry for the inconvenience and frustration caused.
We understand the frustration of having to repeatedly follow up on your order status and then encountering unexpected delays and miscommunications upon attempting to collect your order. This falls far below the standard of service we aim to provide to our customers.
Rest assured, we are taking immediate action to address the issues you've raised. Our team is actively investigating what went wrong with your order and the breakdown in communication between our stores and head office. We're committed to rectifying these issues in order to preserve our professional relationship and regain your trust.
One of our senior staff members will be in touch with you soon.
Kind Regards
Customer Care services.
One of our senior staff members will be in touch with you soon.
Kind Regards
Customer Care services.
Cielo's reply22 Apr 2024, 08:36
Official
Dear Bianca
We sincerely apologize for the extremely disappointing experience you had with our service. Your feedback is invaluable to us, and we're deeply sorry for the inconvenience and frustration caused.
We sincerely apologize for the extremely disappointing experience you had with our service. Your feedback is invaluable to us, and we're deeply sorry for the inconvenience and frustration caused.
We understand the frustration of having to repeatedly follow up on your order status and then encountering unexpected delays and miscommunications upon attempting to collect your order. This falls far below the standard of service we aim to provide to our customers.
Rest assured, we are taking immediate action to address the issues you've raised. Our team is actively investigating what went wrong with your order and the breakdown in communication between our stores and head office. We're committed to rectifying these issues in order to preserve our professional relationship and regain your trust.
One of our senior staff members will be in touch with you soon.
Kind Regards
Customer Care services.
One of our senior staff members will be in touch with you soon.
Kind Regards
Customer Care services.