Disgraceful after sales service

I would have given ZERO if possible. Purchase made 8 November for delivery ^ December. I had to drive 4 hours to take delivery, NO DELIVERY. Trying to complain falls on deaf ears. Calles were not returned and Courier company knew nothing of the delivery. New dat arranged. Drove again 4 hours, time arranged 12h00. NO DELIVERY. Apologies made, but no goods. They eventually pitched after I left at 7pm by which time I have drove back. Fortunately I gave key to neighbour. Stuff dumped off, nothing assembled and I was not able to inspect the delivered goods. At time of purchase, no mention made of self assembly as I would not have considered the purchase. Disgraceful handling of clients and I will not shy away from discouraging people using this store. Is Cielo going to refund my travel expenses?